About Lauren
With three years of experience at Napleton Honda, I joined the Napleton St. Louis Nissan team as a Service Advisor. I'm passionate about helping people get their vehicles back on the road and guiding them through the process. My customers appreciate my positive and friendly demeanor. I enjoy connecting with people and learning about their lives. I have a keen interest in animals, which often sparks engaging conversations. Besides work, I love spending time with my sweet puppy, Hazelnut. We enjoy exploring new places and going on hikes together.
Customer rating
4.6 / 5 based on 349 ratings (214 written reviews)
Recent reviews
My overall experience is always excellent.
— Donna Y. ,
Lauren researched all my questions before getting back with me to ensure her answers were accurate. She also kept me updated on the progress of the vehicle service.
— Jesse G. ,
Excellent
— Mark I. ,
Terrible
— Derrick S. ,
She was very helpful in answering the questions I had. The car was ready quickly and was cleaned well.
— Dot G. ,
Lauren's the best. She's always very helpful and knowledgeable.
— Christine F. ,
Excellent
— Sambo P. ,
Great! Super friendly and clearly explained everything.
— Matt G. ,
Lauren was great. The score of 1 comes from the dealership not following thru with what is advertised. The brochure says 2 years of maintenance is included yet the dealership would not honor it. My salesman told me 2 years were included. Also I called on 06-17-26 to get a quote to remove a dead mouse from behind my cabin air filter and I the man on the phone could not find anyone for me to talk to. He said he would have an advisor call me but no one did. Poor service. Sorry I purchased the vehicle there.
— James C. ,
I did not like that I was not informed about the completion of work done to my vehicle. The email info never got to me and I just got my vehicle prior to game time.
— Thomas J. ,